-:: Digital Living ::- Privacy Policy

Welcome to Digital Living (referred to as "the App", "the Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

In order to provide our services to individual users, residential societies, and other partners, we collect certain information both directly from you and automatically through your use of the Platform.

A. Information Collected Directly

From Users/Residents:

Personal Identifiers: Full Name, Email Address, and Mobile Number.

Platform Mapping: Data regarding your mapping to various "Digital Living" app modules.

Property Mapping: Data linking your profile to specific flats across various residential societies available on the Platform.

From Residential Societies & Partners:

Official Information: Society registration details and official contact information.

Operational Data: Various registers maintained by the society, details of facilities provided by the society, and member usage statistics.

Financial Data: Society payment and collection information.

Member Directories: Information related to society members, including their names and contact details.

B. Information Collected Indirectly (Automatically)

Device and Usage Information

When you visit or use our Platform, we automatically collect certain device and usage information, including:

IP addresses, browser type, operating system details, and mobile network information.

Unique device identifiers (e.g., Device ID, Android ID, Apple IDFA ID).

Usage data such as pages or screens visited, date and time stamps, and referrer URLs.

2. How We Use Your Information

We use the collected information for the following business purposes:

To provide, operate, and maintain the Platform’s core features.

To deliver personalized and accurate content, notifications, and value-added services.

To communicate with you regarding updates, administrative information, or the dissemination/collection of necessary data.

To improve our Platform security, optimize performance, and detect fraudulent activities.

3. Data Sharing and Disclosure

We do not sell your personal data. We only share your information on a need-to-know basis under the following circumstances:

Affiliates: With entities under common ownership or corporate control with the Company.

Third-Party Service Providers: With trusted third-party vendors, cloud hosting providers, payment gateways, and analytics partners who perform services on our behalf.

Legal Compliance: Where required by law, court order, or government authority to comply with applicable legal obligations.

Security and Investigation: To investigate potential violations of our terms, prevent fraud, mitigate security risks, or address technical issues.

4. Data Storage, Security, and Retention

A. Security Measures

The security of your data is a top priority. We implement industry-standard technical and organizational security measures to protect your information, including:

Encryption: Data is protected using 256-bit HTTPS encryption during transmission and database encryption at rest.

VAPT: We conduct regular Vulnerability Assessment and Penetration Testing (VAPT) on our website and mobile application. Vulnerabilities found are addressed on the highest priority.

Security Disclaimer: While we take utmost care and employ strict security protocols to protect your data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

B. Retention and Archival

Your data is retained for as long as your account is active or as needed to provide services to your residential society.

User Control: You can update your profile data at any time via the Platform. You can request the deletion of your data by removing all property/module mappings and uninstalling the App.

Inactive Accounts: Data belonging to inactive users is archived or permanently deleted in accordance with the Company’s internal Archival Policy and applicable statutory periods.

5. User Responsibilities and Account Security

To help us keep your data safe, users are requested to strictly adhere to the following security guidelines:

Do not disclose your User ID or password to anyone.

Always use a strong, unique password to access the Platform and change it regularly.

Credential Liability: The Company is not responsible for any actions, data modifications, or transactions performed on the Platform using your valid credentials. If you suspect your account has been compromised, notify us immediately.

6. Third-Party Links and Services

Our Platform may contain links to third-party websites or services (such as external payment processors). This Privacy Policy does not apply to those third-party services, and we encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us & Reporting Issues

We encourage users to report any bugs, security vulnerabilities, or privacy concerns. If you have any questions about this Privacy Policy or wish to report an issue, please contact our Grievance/Admin team at:

Email: admin@hasslefreedigitalliving.com